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Back Policy

At Intelligent Bear, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns must be initiated within [number of days] days of delivery.

Non-Returnable Items

Certain items are not eligible for return, including:
  • Gift cards
  • Downloadable software products
  • Items that are marked as final sale or clearance

Return Process

To initiate a return, please follow these steps:
  1. Contact our customer service team at return@intelligentbear.com to request a return authorization number (RMA).
  2. Pack the item securely in its original packaging, including any accessories or documentation.
  3. Clearly mark the RMA number on the outside of the package.
  4. Ship the item to the address provided by our customer service team.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment within 2 days.

Please note that shipping costs are non-refundable, and you will be responsible for the return shipping expenses unless the return is due to our error or a defective product.

Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team, and we will be happy to assist you with the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at return@intelligentbear.com with photos of the damage or defect. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at return@intelligentbear.com. Our dedicated customer service team is here to assist you every step of the way.

Thank you for shopping at Intelligent Bear!